کد خبر: ۳۱۹۵
تاریخ انتشار: ۲۶ تير ۱۳۹۵ - ۰۹:۴۷

Adding Value for Customers

Excellent organisation know that customers are their primary reason for being and strive to innovate and create value for them by understanding and anticipating their needs and expectations
In practice, excellent arganisations

Customer

a)
Know who their different customer groups are, respond to and anticipate their different need and expectations
b)Build and maintian a dialogue with all their customers, based on openness and transparency
c)Strive to innovate and create value for their customers
d)Ensuretheir people have the necessary tools, competencies, information and empowerment to be able to maximise the customer experience

Customer

e)
Continually monitor and review the exoeriences and perceptions of customers and respond quickly and effectively to any feedback
f)Involve customers in the development of new and innovative products, services and experiences
h)Compare their performance with relevant benchmarks and understand their strengths in order to maximiss the value generated for customers.